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Lee Sham – Grade Four Store Position – Boots

Case study, Management, Retail June 3, 2009

Lee Sham - Grade Four Store Position - Boots

Age: 23
Degree and University: Retail Management
Work Title: Grade Four store position having successfully completed the Boots’ Graduate Trainee Programme

Why did you pick Boots? My experience during the assessment centre was one that easily convinced me that this was a company that I wanted to work for. The way it was organised made me feel so relaxed, not like the other assessment centres I had been to where I felt so under pressure! Without being unprofessional, it felt like it was a university workshop and I felt I could demonstrate all of the personal aspects I wanted to show! It wasn’t all numbers and exam questions; it was interactive, challenging and fun. The people genuinely seemed happy to be there and I was delighted when I got the call to say I’d got the job.

What happened on the training course? Once the programme began there were regular weekly interventions at Head Office in Nottingham to check and monitor our progress as a group. Line managers have also held consistency forums to monitor us and draw together ideas. I was given opportunities to create an invaluable network of contacts and had access to internet help sites, phone contacts, and in-store help from team members and team managers. To date Boots have kept to the itinerary set at the beginning of the course and my expectations have been more than met. The company have also kept their promise to support me during the course.

What did you most like about the course? It allowed me to meet senior figures in the company and have social outings with them, which made me feel extremely privileged and really made me feel special! As well as having a good time I really felt part of the company after two days. The training has equipped me to do my job and has allowed me to probe further and deeper into areas of the business that I have previously not been comfortable with. For example healthcare training has allowed me to be in a position to challenge staff and understand their concerns/problems.

What happened at the end of your course? The final expectation was that of a "Grade 4" store position and I was delighted when I was offered it and am looking forward to starting in mid September! I will have sole accountability for that store, and be able to apply all my training to how I want to do things. Plus, if I need any advice I have always got my area manager and plenty of contacts to support me! I’m looking forward to being responsible for my own store. I firmly believe that all of the training has put me in a position to be able to independently run it and have the confidence and ability to make it successful. Sitting here at 23 years of age I feel so empowered and privileged to be given the responsibility of a business that potentially could be the first official step to my Boots career.

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