Degree and university: Business Studies, 2.1, Staffordshire University
Job title: Direct sales manager, Phones4U
Why did you want to work for Phones4U?
To be honest it was going to be part of a stopgap before travelling. I just wanted a sales job so I could save up, but after a couple of months they asked me about career progression and I was put on a fast-track scheme. I can’t speak highly enough of the company; they like to promote from within and are very focused on their people. There’s no real limit on where you can get to; the company will recognise the work you do and reward you accordingly. I still plan to go travelling, but rather than with a rucksack, I want to be on a beach sipping Champagne, with money in my back pocket.
What do you do in your job?
I spend 70 per cent of my time coaching sales consultants, trying to understand how their techniques could be improved. My other time is spent setting targets and doing administrative tasks. Additionally, I objectively see how we can sell more, what areas can be improved, looking at things like customer service areas.
What do you like most about your job?
When you start the day and you’ve some serious targets to hit, and it looks like a lot of money to do in a month – but then you do it – you get a real buzz. I like doing 70 sales in a day,or setting records. The atmosphere is quite young and it is a youthful environment, (music is playing in the background as we speak). We have the music playing to try to get everyone going.
What is the most challenging aspect of the job?
The increasing targets on a monthly basis probably! But seriously, it’s difficult to single out one thing really.
The next level up is business operations manager, that’s what the business would dictate. But since the company has been taken over there are other areas I’d be interested in.
Advice for readers considering a career in sales?
You’ve got to be resilient and a self-starter, plus it helps to be money-motivated. You also need to have a willingness to learn and an ability to win.