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Annie Wood – Corporate Graduate – Nationwide Building Society

Banking & Finance, Case study January 13, 2011

Name: Annie Wood
Age: 26
Degree: BA (Hons) English Language and Linguistics
University: University of Sheffield
Occupation: Corporate Graduate – Generalist Programme
Employer: Nationwide Building Society

 

What does the job involve?

The graduate scheme at Nationwide Building Society offers a wide range of opportunities across the business through a series of three eight-month placements. I am currently working as a Senior Member Relations Manager in our Member Service Department dealing with customer complaints. My role is primarily one of people management rather than hands-on complaint handling. It is my responsibility to make sure that my team are fully trained in what they do, and are compliant in line with both Society and FSA regulation.
On a day to day basis I ensure that my team http://genericviagra-rxstore.com/ is kept busy with productive work, and am available at all times to offer support and guidance to them. It is my job to make sure that they are happy at work and that they are getting the appropriate training and development necessary to help them meet their career goals. In order to do this, I carry out monthly one-to-one discussions with each member celebrex is used for of my team.
Alongside the people-management aspect of my role, I get the opportunity to influence the way we do things within the team. I have produced numerous training materials ensuring that we are working in an effective and efficient way. I also help tracking Management Information figures and produce regular reports for the team.

 

What was your motivation in choosing this career?

Just like a lot of graduates, I didn’t really know what I wanted to do after university. My degree in English language and linguistics meant that there was a wide range of options available to me in the graduate job market. But how did English lead to Banking and Finance? When I what is generic levitra was applying for jobs, I was looking for something that could offer me a daily challenge

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in an environment that was ambitious yet supportive. Banking and Finance is an ever-changing marketplace and offers a wealth of opportunities for those with drive and ambition. At the heart of Nationwide is a set of principles that govern the way they operate, collectively these are referred to as PRIDE and it was this, along with the diversity of roles represented in the Nationwide Management Development Programme (NMDP) that really attracted me to the Society.

 

What do you enjoy about your job?

No day is ever the same. There is so much variety in the work that I do that there is simply no time to get http://levitraonline-instore.com/ bored and there’s always something challenging to get involved with, whether that be to devise a new work procedure, recruiting new team members or managing the work allocation for the team.
Because I am part of a large team, and my responsibilities are soy diabetico puedo usar viagra primarily people management, it is actually part of my job to have conversations http://levitraonline-instore.com/ with people about the things that matter to them, be that work or home issues. To be able to manage people effectively, it is really important to get to know them; what motivates them, what they find hard to deal with, so that you can make sure that you are supporting them in the right way and maximise their efficiency in the workplace. 5 minutes talking by the coffee machine about someone’s weekend is one of the best ways I’ve found to do this, and it’s part of my job!
As in most businesses, we all have targets to meet. Without the right training and development this is not possible and it is up to me to make sure that my team receive this in the right way for them. Watching someone grow in confidence in themselves and the work they are doing is really satisfying, particularly when you know that you are part of the chain that made it happen. It is this side of my role that I find particularly gratifying.

 

What is the most challenging aspect?

As a line manager, I am often the first person people come to with questions regarding any given task. With a constantly changing team, which means relatively high levels of inexperience, this can be a real drain on your energy and resources. I have a number of responsibilities that are additional to the people management side of my work such as producing http://celebrexgeneric-rxstore.com/ reports. These need high levels of concentration to make sure that they are accurate and the constant interruptions can make this really hard to achieve.

 

The worst part?

Without a doubt, the hardest aspect of my role to date has been to terminate the contracts of a number of our temporary workers. Although employed only under temporary working contracts, telling someone that they won’t have a job after the end of the week is a thankless task.

 

What advice would you give to readers considering a job in your field?

Be open minded; Banking is far from just numbers. In fact, the visible side of the finance industry veils massive behind-the-scenes operations. There is so much opportunity within larger financial institutions ranging from sales to public relations, marketing to treasury functions, customer service to commercial operations, and far more besides. It doesn’t matter if your background is in economics, business management, psychology or English, there will be a role for you within the banking industry and it is simply a case of getting in to see just what is available to you.

Comments are closed.

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